I was told on the phone that I could get a FREE written estimate on my car. AFTER they were done I found out that while the written estimate was free, the diagnosis required to make up the estimate was $100. So I guess what they meant by free written estimate was that the paper that it was written on was free! By the way their estimate was $400 more than the dealer who is usually the highest around. After ripping me off for the $100 "free" estimate then they act is if I am going to get the work done with them! I just hate going to a repair shop and having them try and stick it to you. Just like the rest of these folks here I wont go back again.