The Woodlands, Conroe, Cypress, & Pearland Auto Repair

AVOID THIS ESTABLISHMENT AT ALL COSTS!!!!! I can not reiterate this enough. Alex first quoted $3,500 to get the engine gasket replaced and said he had called the local dealership and they were double the price. This was the first of MANY lies from this guy. So I called the dealership and they said they would do it for $1,800 so called Alex back and he said he would match it. Almost half the original quote. After several weeks of lies, he states he would give me a credit to my account for my troubles when I pick up the car. Well when I came to pick up the car, he asked me how long before I would be there and I said 15 minutes. Well what do you know, he had an "emergency" and had to leave therefore he could not issue my credit. I spent the next 30 minutes telling potential customers coming in to turn around and find another place. We finally get Alex on the phone and he says he will call in the morning to finalize the credit. My husband calls the next morning and Alex says, "I have on camera that your wife turned away two customers so you will not be getting a credit" and hangs up the phone on my husband. What kind of place behaves this way to customers? I was warning people because the guy had conveniently run off prior to me getting there which is super shady. If you want to be treated poorly and get cheated and lied to every step of the way then by all means give this company your business. I will be reporting them to the BBB.

3 trips to get an oil change service done.

Alex and his staff were very courteous and efficient.

Twelve year customer, finally gave up. This shop works on commissions. And, the managers are salespeople, not mechanics. The guy that hosed me over was selling 24-hour fitness memberships 6 months ago (so he says). They did thousands of dollars of work on my car over 4 months, always promising me that "the car looks great, you just need this one last repair and it will run like a top." Four months and multiple thousands later, the car still doesn't run. Over 12 years, the service went up and down, based on who the manager was. I can accept that in the automotive repair market - turnover happens. But, with their current system of sales-based and commission-based managers, they will never have a manager I trust. They will always attract the least honest, most manipulative people. That is what you get when you pay on commission and hire from 24-hour fitness.

called them because my car did not want to start, they towed it to facility and called me and told me what was wrong with my car then fixed it, called me and picked me up...... i like them a lot!

Best customer service. Jon the general manager is the best.

i came in for a 19.95 oil change, alex came in and told me all the things that were wrong with my vehicle and actually took me outside and showed me. if it wasent for them i would of never known what was wrong with my vehicle thank you!!!! this place is awsome! ask for the manager alex!

Worst mechanic shop that I have ever been too. They ripped me off. If you are a woman, they will ask you what you do for a living and hedge their bets on how much knowledge you have about cars so that they can lie about the work that your car needs. I have had a second opinion about the work that they have done to my car. I was told that they did not replace my rotors even though I paid for it. They suggested that I fix an oil leak in my car that does not exist, the original quote to fix this was $915. Later I was told that they would give me a "discount" to fix it for $200 less, still way to much for that job even if it were needed. They had to replace faulty parts on 2 separate occasions, my guess is that they are either buying the cheapest parts available or they are installing used parts on the cars they repair. My car sounds worse than when I brought it in to them and they have stopped returning my calls or are avoiding my calls. I never saw a Better Buisness Bureau sign on their door, I guess I know why. Stay away from this place!

Unfortunately, I have to agree with all the negative reviews about this place. The goal is to give multiple explanations about the parts that you actually don't need. Extremely overpriced service. After all the Blah blah blah ( such poor customer service and such lack of respect for our time) they offered a financing plan. I went to the dealership and I was quoted almost half of the price for the something. Stay away!

Called to see if appointment was feasible. Asked if I could be there in 15 minutes. I could which was great for my schedule. I probably anticipated a quicker turnaround for the oil change (over an hour). But, since i had no appointment I expected either no possible time or a two or longer hour wait. So. Overall a positive rating for the experience.