1

Drivers Auto Repair is the definition of BAIT AND SWITCH!!!! I recently took my dodge 3500 truck in for repair. After a $300 charge of diagnostic work they said it was 2 fuel injectors that needed to be replaced and the fee was going to be $3,000. (which I have since found out that should have been the cost to replace all fuel injectors) which I unluckily agreed to. I received a text from Drivers Auto Repair on Oct. 19th at 2:05 pm. "The quality repair and checks went well! We have completed the necessary services on your vehicle and it is now ready for pickup." I go with my mother to pick up the vehicle. She was driving the vehicle home, as she is following me home the vehicle completely died turning through the intersection on college park leaving Drivers Auto Repair where she was almost T- boned by another driver. She was able to start it again and coast into a parking lot. Drivers auto apologized and came to pick up the truck. This could have been a very deadly situation with my mother driving an unsafe vehicle which obviously was not repaired but was in worse condition than when we brought it in!!! A week later they said all fuel injectors now have to be replaced for an additional $7,000!!!!!! I told them to deliver my vehicle immediately back to me and we will no longer do business with them. Their technician that delivered it back said it died on him numerous times trying to get the vehicle returned and apologized. Since then, I have had my vehicle fixed. It had nothing to do with the fuel injectors. It was the fuel pump sensor which cost me $40.00 and they changed the oil and filters and now it is running like a charm. It was NEVER the fuel injectors!! We have lodged our complaints with the Better Business Bureau, consumer protection and the State Attorney Generals office in hopes this will prevent this kind of fraud and shady business practice effecting other people in the future.

5

The service was great. You inspected my car in five minutes and gave me recommendations as to what I needed to have done. I would recommend you to any if my friends.

5

Awesome service and quick and helpful!

5

Inspection. Quick and polite.

5

Great service every time I come in!

5

The shop Is super clean the Manager is awesome and she is great with customers. Fixed my wife’s car fast and even provided a ride !! Super honest people and fast service will be my go to from here out !

5

Tony was a great help!

5

Great place for state inspection

1

Super dishonest and hustle for repair work that is not needed. First I’d like to say that most of these reviews are in fact paid for. They give you $10 off your service if you post a review before you leave. Read between the lines as most have written 5 star reviews to take advantage of their discount. My wife and I both moved into town a few months ago and because they are right next door we went to them for our state inspection. Never had to have our cars inspected before. My car was first and came out passing inspection but claimed my front brakes were 2mm and almost touching metal. Quoted me over $400 for 4 wheel brakes and a resurface of rotors. I drive a Honda and brakes pads and brand new rotors for my car all the way around are just under $150. The job takes about an hour to do so I passed to do them myself. Going by what they told me I ordered a new set of pads and rotors to only find my pads still had over 50% left and was not even close to being worn out. My wife’s SUV went in for inspection and came out flawless. Practically a new car. Her Toyota Highlander needed an oil change just a month after and now needed over $4000 in work. My wife was blown away when they told her, her suspension was leaking and needed to be replaced. Ended up taking their estimate to the local Toyota dealer since it’s still under a warranty and asked them to check it out. The service writer came back and told her that her suspension had no issues and that Drivers was trying to pull the wool over my wife’s eyes as she went by herself for the oil service. I’d be highly be Skeptical of all work quoted by Drivers and seek a second opinion. Seems like this shop feels they have to lie and steal to stay in business vs just offering a truthful respectable service like you would expect from a professional local shop. Sad

5

Fast service!